Refund Policy

At GROWBIG FINTECH LIMITED, we are committed to providing seamless digital solutions to empower businesses and individuals. Our fintech services are designed to offer a secure, efficient, and user-friendly experience. However, we understand that there may be circumstances where a refund is requested. This policy outlines the terms and conditions for refunds to ensure transparency and fairness.

Eligibility for Refunds

Refunds are applicable only under the following conditions:

• Service Malfunction: If a technical issue or system error prevents the successful completion of a transaction, and the issue is verified by our support team.
• Unauthorized Transactions: If an unauthorized charge is detected and reported within 24 hours of the transaction.
• Duplicate Payments: If a user is charged more than once for the same service due to a system error, the excess amount will be refunded.

Non-Refundable Services

Certain services provided by GROWBIG FINTECH LIMITED are non-refundable, including but not limited to:

• Completed transactions for bill payments, money transfers, flight bookings, and insurance services, once processed.
• Subscription fees or platform charges related to B2B e-commerce services.
• Any services rendered and utilized as per the user’s request.

Refund Process

To initiate a refund request, users must:

• Contact our customer support team via the official communication channels provided on our platform.
• Provide the transaction details, including payment proof and a brief description of the issue.
• Allow 7-10 business days for our team to review and process the refund if eligible.

Disputes & Chargebacks

If a user initiates a chargeback without contacting us for resolution, GROWBIG FINTECH LIMITED reserves the right to suspend or terminate the account and deny future services. We encourage users to resolve disputes directly through our support team for a quicker resolution.

Policy Amendments

GROWBIG FINTECH LIMITED reserves the right to modify or update this Refund Policy at any time. Changes will be communicated via our website or email notifications. Users are encouraged to review this policy periodically.

For further assistance, please reach out to our customer support team. We value your trust and are committed to providing the best fintech solutions.